By: Mohammed Helmy and Khyati Rajvanshi
Samsung sent owners of the high-end Galaxy Note 7 smartphones an elaborate collection of fireproof boxes and special gloves to allow them to return the potentially hazardous phone safely after reports of devices it had deemed safe catching fire.
The kit includes three boxes as well as an antistatic bag, which prevents static charge building up on the phone. It also contains a set of gloves for handling the boxes, because some owners may be sensitive to the fireproof box’s insulation.
Note 7 owners are supposed to pack the phone into the bag, then a box to house the device, then an “inner box” before finally placing it in the fireproof “recovery box” and sealing it with tape.
The kit, as shown by XDA Developers, is marked “Damaged/Defective lithium-ion battery. Forbidden for transport by aircraft.”
The South Korean tech giant announced officially today its permanent cease of production, assuring its “commitment” to take all the necessary steps to resolve the situation.
The incident wiped billions off the company’s value and threw the company into crisis. Royal Mail and Parcel force have said they will not transport the phones, since they are deemed a fire risk.
On the other hand, what is happening for the south Korean company can be considered as a golden opportunity for Chinese rivals.
The exploding Note 7 debacle may be one of the costliest product safety failures in tech history. Analysts expected Samsung Electronics to sell up to 19 million devices. At a price tag of almost $900 per unit, that translates to lost revenue just shy of $17 billion.
Amid this turmoil Samsung is facing, It also confirmed the company’s washing machines are now catching fire as well.
The US Consumer Product Safety Commission (CPSC) issued a statement on September 28 warning consumers about exploding washing machines from the Korean giant.
“It is important to note that Samsung customers have completed hundreds of millions of loads without incident since 2011,” Samsung said in a statement, following the CPSC warning.
People have expressed their concerns and views about those machines. Swati Raina tweeted about her concern about the unsafe conditions of the Samsung products.